RE: I've fallen into the black hole of entitlement and I can't get up!

From: Larry Bolhuis

Joe,

Unfortunately you are on the right track by following up through the
folks that sold you SWMA. THEY will have to chase the chain of paperwork
until they find the broken link. Do not let them off the hook until you
get the keys and codes you need. They are supposed to make a buck or
three selling you that stuff because they have to support you when it's
not right. Currently it is not right.

Once the chain is fixed you'll get stuff fixed rather soon, often same
day even. Trust me, slamming your head into the entitlement folks over
and over only feels good when you stop, they do have the 'infinite hold'
button and I sometimes think they hold their finger close to it for just
such an occasion.

Well, I'm pretty tenacious when it comes to this sort of stuff, and it's
getting resolved, I think. Right now, the broken link seems to be, of all
places, in Brazil. Once that gets straightened out, I'll advance to the
next round (where prize values are doubled <grin>).

Joe