Re: IBM Experience so far with new i5

[Pete Helgren <Pete@xxxxxxxxxx>]

Actually, no, depending upon what is needed.  xSeries has a similar 
support option (remember IBM support isn't free, even if it is 
excellent) and I find the xSeries folks to be equally competent and 
responsive.  I have a couple of xSeries boxes at a small Native Alaskan 
community on an island in SE Alaska.  The "x" we shipped arrived with 
most of the cards dislodged and even after reassembly, failed to POST.  
The xSeries support line walked me through quite a few steps to get 
everything in the box properly configured and it was up and running.

IBM support is underrated, period.  I even get calls on my 270 which 
isn't on support, when it phones home. It still downloads PTF's 
automatically as well.

Great box and superior support.

Pete Helgren

Paul Nelson wrote:
> With an xSeries, IGS would call to sell more services.  :-))
>
> Paul Nelson
> Cell 708-670-6978
> Office 512-392-2577
> nelsonp@xxxxxxxxxxxxx
>
>
> -----Original Message-----
> From: midrange-l-bounces@xxxxxxxxxxxx
> [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Vernon Hamberg
> Sent: Wednesday, December 19, 2007 9:18 AM
> To: Midrange Systems Technical Discussion
> Subject: RE: IBM Experience so far with new i5
>
> Indeed! Unless it's an xSeries, perhaps!
>
> Vern
>
> At 09:19 AM 12/19/2007, you wrote:
>
>   
> > << 2 minutes later, my phone rings.  I see it's a 507 area code...
> > Rochester perhaps?  I answer and the tech says he just received my problem
> > notification.  I explain I'm a newbie, he chuckles and says "no problem".
> > He then talks me through using SST to acknowledge the problem (which was
> > nothing more than a loss of AC power) and then remove the problem.>>
> >
> > Try THAT with a Wintel box.  :-))
> >
> > Paul Nelson
> > Cell 708-670-6978
> > Office 512-392-2577
> > nelsonp@xxxxxxxxxxxxx
> >     
>
>