Re: IBM Technical Support web interview request

["pat wayman" <pat.wayman@xxxxxxxxx>]

If anyone needs any help in signing up for this, let me know.

Pat
IBM Usability Lab Coordinator


On Tue, Apr 22, 2008 at 5:45 PM, Jack Derham <derhamj@xxxxxxxxxxxxx> wrote:

> The best time for me would be 6Pm to 12 Midnight.
> Jack Derham
>
> -----Original Message-----
> From: midrange-l-bounces@xxxxxxxxxxxx
> [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of rob@xxxxxxxxx
> Sent: Tuesday, April 22, 2008 4:39 PM
> To: midrange-l@xxxxxxxxxxxx
> Subject: IBM Technical Support web interview request
>
> IBM is still soliciting people interested in this:
>
>
> Hello (...), I was provided your name as a candidate to participate in the
> IBM technical support web site interview.  The IBM teams are working on
> defining a new customer web interface for our support users on the web. We
> are in preliminary phase and are looking to have some informal discussions
> to ensure we are working to "you the customer's"  business needs.   I am
> attempting to schedule informal interviews to acquire direct customer
> feedback.
>
> I appreciate  your volunteering as a candidate to participate in our one
> on one interview of IBM's technical support user experience.   This is an
> opportunity for both our companies to provide what the other needs in the
> technical support space.  We want to hear from you and get your feedback
> with some design work for the web experience.  I would like to schedule an
> interview call with you for early next week.  I will send you an invite
> via email as soon as I hear that you would be willing to participate.  We
> will take you through a series of user interfaces and discuss them with
> you.  The interview will last approx  90 to 120 mins depending on
> discussion and I will be scheduling the interviews in (...) time zone.  We
> recognize your valued time and appreciate your feedback.
>
> We want to get your insights, understand your business needs for the
> design work we are considering.   We are selecting a handful of customers
> for this initial interlock, your name was provided as someone that would
> be a valuable key contributor.  Please provide me with your individual
> options of times that work for you (would like several options ) next week
> and I will work with our IBM team to schedule the interview.  We
> appreciate the opportunity to hear from you, to better understand your
> technical support needs.  Please feel free to contact me if you have any
> questions, thank you (...)
>
>
> Thank you
> Wil Vigil
> WAVIGIL@xxxxxxxxxx
>
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