Michael, Any idea how much this system costs? It looks amazing? I would love to have this but my guess is it's way out of our budget. Looks like the only thing it does not do is application source control.
-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Crump, Mike
Sent: Thursday, May 15, 2008 10:36 PM
To: Midrange Systems Technical Discussion
Subject: RE: Help desk software
Livetime has a very nice browser based application - extremely thin
client (minimal browser requirements). The thinnest I've seen anyway.
Multiple options for OS, app server, and database - including the best
in the world....
Very good ITIL foundations.
www.livetime.com
Michael Crump
Manager, Computing Services
Saint-Gobain Containers, Inc.
1509 S. Macedonia Ave.
Muncie, IN 47302
765.741.7696
765.741.7012 f
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Tradition
Just because you've always done it that way doesn't mean it's not
incredibly stupid.
-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Burns, Bryan
Sent: Thursday, May 15, 2008 4:04 PM
To: MIDRANGE-L@xxxxxxxxxxxx
Subject: Help desk software
Seeking recommendations on a help desk software package that can serve
an I.T. department of seven who support about 200 computer users in a
company that runs INFOR XA ERP software on an iSeries 520.
Our initial plan is to have the IT staff rotate on the help desk on a
weekly basis. The help desk calls will be forwarded to the person on
help desk duty at the time. We need software so we can log calls, make
assignments, track status, etc. Long term however, we'd like the
software to allow users to make their own requests as well as provide
attachments to their requests.
We're open to either Windows or iSeries packages but it must be browser
based. We'd like to look at robust packages but there's some urgency to
getting a help desk up and running and we don't want to spend too much
time on complex software. To that end, we'd be willing to look at a low
end system that we could scrap if we needed to down the road in order to
implement something more robust.
Any suggestions for bare bones or robust packages?
Bryan Burns
iSeries Specialist
ECHO, Incorporated
Lake Zurich, Illinois
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