RE: Serial Numbers?

[Nick_Radich@xxxxxxxxxxxxxx]

Paul,

Now, that's Customer Service!! :-)



Thanx,

Nick



Nick Radich
Sr. Programmer/Analyst
EPC Molding, Inc.
Direct  (320) 679-6683
Toll free  (800) 388-2155  ext. 6683
Fax  (320) 679-4516
nick_radich@xxxxxxxxxxxxxx



"Paul Nelson" <nelsonp@xxxxxxxxxxxxx> 
Sent by: midrange-l-bounces@xxxxxxxxxxxx
01/26/2009 09:42 AM
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Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxx>


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Subject
RE: Serial Numbers?






I once got into a fight with the entitlement schmoes in Atlanta over a 
used
machine that a customer in Chicago bought. It had a 44- number, and they
swore that machine could not possibly be sitting in the US. Even the duty
manager for that office called me a bad name.

Al Barsa, God rest his soul, gave me the number for an executive in New 
York
to whom that duty manager was an indirect report. While listening in, the
exec suggested that the duty manager look up his name in the IBM database,
just to verify the pecking order. Once the duty manager saw who he was
speaking with, he got real respectful. The exec then told him that my keys
had better be issued within 15 minutes if he didn't want to be working the
weekend graveyard shift for the next five years.

About seven minutes later, the duty manager called with the proper keys 
and
a profuse apology.

Paul Nelson
Office 512-392-2577
Cell 708-670-6978
nelsonp@xxxxxxxxxxxxx


-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Mike Cunningham
Sent: Monday, January 26, 2009 9:15 AM
To: 'Midrange Systems Technical Discussion'
Subject: RE: Serial Numbers?

We once had a 520 that started with 14-xxxxx. Our IBM service tech said it
was from Denmark

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Rich Loeber
Sent: Monday, January 26, 2009 9:51 AM
To: Midrange Systems Technical Discussion
Subject: Serial Numbers?

   Ever since I can remember, serial numbers on the i have been 7 
character
   codes that start with either 10, 44 or 65.  The first two digits 
indicate
   where the system was manufactured, 10 being in the US, 44 in Europe and
65
   in Asia. 

   Recently, a customer contacted me to report that they are moving to a 
new
   blade server and the serial number starts with '06'.   They don't
actually
   have the new systems installed yet, and I have seen in the past where
   customers have reported unusual serial numbers to me in advance only to
   find out that the old 10/44/65 rule was still in effect when they 
system
   was installed and they checked the QSRLNBR system value.

   My question, is '06' a valid new prefix for blade servers running i/OS?

   Rich Loeber
   Kisco Information Systems
   http://www.kisco.com