Have you spoken to Janet Dryer or Tom Huntington ?
I would imagine the Help Systems team isn't out to gouge your company,
but I don't know their current policies.
Regards,
Richard Schoen
RJS Software Systems Inc.
"Get the information you need. Now!"
Document Management, Workflow, Report Delivery, Forms and Business
Intelligence
Email: richard@xxxxxxxxxxxxxxx
Web Site:
http://www.rjssoftware.com
Tel: (952) 736-5800
Fax: (952) 736-5801
Toll Free: (888) RJSSOFT
-----Original Message-----
----------------------------------------------------------------------
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of johnking@xxxxxxx
Sent: Thursday, April 16, 2009 11:12 AM
To: midrange-l@xxxxxxxxxxxx
Subject: Question about transferring license from Help Systems
All,
Our little service bureau was recently purchased and we have run into a
problem while transferring licenses to the new ownership.
At the beginning of 2009, the original company renewed the maintenance
agreement for the "Sequel" and "Abstract" programs that are integral to
the application. I was just informed that the salesperson at Help
Systems has not only refused to transfer the maintenance agreement to
the new company, but is also insisting on a complete re-purchase of both
products.
We expected there would be some sort of fee to transfer the license but
were quite surprised to hear this. It seems a rather shabby way to treat
a customer of more than fifteen years.
Question: Is this normal behavior or is someone at Help Systems
desperate to make their quarterly sales quota?
Many thanks, JK
midrange.com
