RE: IPL hangs at C900 2967, PTF SI30387 on a V5R4 system

["Evan Harris" <spanner@xxxxxxxxxx>]

Hi Paul

The fact is, not everyone stays current on PTF's or applications or
hardware. Once someone decides not to stay current on an application (for
example to save them paying maintenance) then they may actually decide it's
better to avoid putting on PTF's so as to minimize the risk of something
changing and breaking the application.

Some customers just don't want to pay for something when they can't see a
tangible benefit to it. If something "might" go wrong, then there's a case
for a business to say "based on the last x years experience we'll take the
risk and deal with it if/when it happens". Happens all the time.

Once a management team has decided that that is how they will manage their
assets it's very hard to change their mind. 

I'm not disagreeing with your reasoning - or the likely result if you have
to make a service call - but companies don't make technical decisions, they
make business decisions. If you're  not part of the decision process then
the end result can seem irrational at times.

Regards
Evan harris


-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of PaulMmn
Sent: Tuesday, 9 June 2009 12:48 a.m.
To: Midrange Systems Technical Discussion
Subject: RE: IPL hangs at C900 2967, PTF SI30387 on a V5R4 system

Pete--

The main incentive to keep current with PTFs is because if you need 
to stay current with an application package, they will (most likely) 
issue new versions that only work on the current release, which sort 
of forces you to stay current.

And if you have a problem most package companies will ask that 
question of questions: "What's your current PTF level?"   Or "Do you 
have PTF SInnnnn installed?"  If you don't, most will then say, 
"Apply the PTF and call us in the morning."

--Paul E Musselman
PaulMmn@xxxxxxxxxxxxxxxxxxxx