Re: Machine and System Information on one report, compliments of Inovis TrustedLink EDI

I was told by my sales rep that Extol has learned its lesson and is no
longer asking customers to "grab their ankles" when they upgrade their
machines. I haven't put this to the test yet, but I was happy to hear
it since I'd like to upgrade my machine this year and I told him that
his company was the major reason I hadn't considered it prior.

I have to love these attempts to get back in the good graces of their
customers. It just doesn't work for me. We migrated to a new box and paid
the ridiculous amount Extol asked. At the time I told the sales rep that
they were burning their bridges. He didn't care at all.

Extol did promise that when we migrate to a new ERP package (and a new
box), that the fee will be minimal. They even agreed to give us the JD
Edwards plug-in for free as recompense for what happened. Doesn't matter.
Extol won't be making the transition. Until they cut my business a check
for the money they collected 2-3 years ago, apologies and promises to be
better are meaningless.