RE: Strange one

["Paul Nelson" <nelsonp@xxxxxxxxxxxxx>]

You've mastered the game.

Paul Nelson
Office 512-392-2577
Cell 708-670-6978
nelsonp@xxxxxxxxxxxxx


-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of rob@xxxxxxxxx
Sent: Friday, February 05, 2010 9:28 AM
To: Midrange Systems Technical Discussion
Subject: RE: Strange one

1 - NEVER open a pmr over the phone.  Always use the internet.
2 - Either wait for the call back or call them but use the pmr you created 
over the internet.  Then you only have to talk to India long enough to 
verify your phone number, name, etc.

The only time I have trouble is about the first of the year when our 
maintenance contract is renewed and I keep getting the "dark side" - 
otherwise known as "entitlement".  Just love having to argue that your 
maintenance is paid up when the check is cleared and you've got 8 skids of 
new equipment you are trying to install!  Now, I just give my BP the PMR 
number and they get it cleared up fast.  I'm starting to get into the 
habit of calling on all my equipment on a monthly basis.  Most of the 
equipment is no problem as it's almost a rare day that goes by that I 
don't open a pmr.  But calling when it's convenient ensures that I don't 
have to call my bp at home to get service.  Ensures more free drinks at 
the local user group meeting.  (Don't forget to verify HMC's etc).

I've had dinners, drinks, tours of the IBM support building in Rochester 
and have met many of these people face to face.  Heck, I've been invited 
to one of their weddings.


Rob Berendt