RE: Can't reach HMC remotely -- MIDRANGE-L

Yes, we did that as well. Clear history, cookies, etc. too. I even
uninstalled IE8 (which automatically makes IE7 available).
I installed the VPN client on another old desktop that hasn't been used in 4
years (connected to the router via wire, not wireless) and it connects no
problem with the HMC over the web.
I have to hand this thing to IBM and insist that they fix it.

Thanks for all advice.

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Jack Kingsley
Sent: Monday, February 21, 2011 7:59 AM
To: Midrange Systems Technical Discussion
Subject: Re: Can't reach HMC remotely

Have you tried to delete all of your temporary internet files, then once
done load up the URL for the HMC.

On Fri, Feb 18, 2011 at 3:38 PM, Thomas Garvey <tgarvey@xxxxxxxxxx> wrote:

Can't bypass VPN remotely. It's the only way to get into our network
from outside. When I am inside the net (actually at the corporate
site and hard-wired into the net) I had no trouble getting on to the
HMC. Didn't get any certificate notices either.

BTW, I can even get a console session running on the HMC remotely
(using Client Access, port 2300, user Q#HMC, etc).

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Jack Kingsley
Sent: Friday, February 18, 2011 1:36 PM
To: Midrange Systems Technical Discussion
Subject: Re: Can't reach HMC remotely

Can you bypass the VPN and try to connect.

On Fri, Feb 18, 2011 at 2:06 PM, Thomas Garvey <tgarvey@xxxxxxxxxx> wrote:

Nope. On my laptop, it never gets to the point of asking me to
accept the certificate. Also, popups are disabled.
I've also removed IE8 (which automatically reinstalls IE7) and sett
all the options to default. I've also uninstalled and reinstalled
Java. Since both desktops that it works on are wired and my laptop
is wireless, I disabled the wireless and connected to router
directly with wire. No help. Also, the co-coworker's laptop is NOT
wireless so that was drawing at straws anyway.

It sure SEEMS like there must be something different between my
laptop and desktop, but I sure can't figure out what it is. All
known settings

match.

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Jack Kingsley
Sent: Friday, February 18, 2011 12:34 PM
To: Midrange Systems Technical Discussion
Subject: Re: Can't reach HMC remotely

Could be pop up blocker turned on maybe as well.

On Fri, Feb 18, 2011 at 1:33 PM, Jack Kingsley
<iseriesflorida@xxxxxxxxx>wrote:

Ah, you need to accept the certficate.

On Fri, Feb 18, 2011 at 12:20 PM, Thomas Garvey
<tgarvey@xxxxxxxxxx
wrote:

Yep. I can connect to everything available on the network: both
IBM i's and partitions, the PC server also on the net, the new
tape autoloader for the 720.
I actually get the HMC initially. I get a page saying...

There is a problem with this website's security certificate.

The security certificate presented by this website was issued
for a different website's address.

Security certificate problems may indicate an attempt to fool you
or intercept any data you send to the server.
We recommend that you close this webpage and do not continue to
this website.
Click here to close this webpage.
Continue to this website (not recommended).
More information

When the 'Continue to this website' link is clicked, the laptops
get a white page, the desktops get the HMC login page.

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Jack
Kingsley
Sent: Friday, February 18, 2011 10:16 AM
To: Midrange Systems Technical Discussion
Subject: Re: Can't reach HMC remotely

Maybe it's a driver issue with the NIC card or the VPN software
is having an issue, can you connect to other things via the VPN
on the same network.

On Fri, Feb 18, 2011 at 10:47 AM, Thomas Garvey
<tgarvey@xxxxxxxxxx>
wrote:

I have both IBM and Sun Javas installed. I've tried disabling
each respectively, to no avail.
Java Sun: JRE 1.6.0_23
Java IBM: Java 2 v1.4.2

Here's a new wrinkle...

My co-worker that got it working? It was on his desktop. When
he tries his laptop, it DOES NOT work (that is, it stops
exactly where mine stops).
When
I installed our VPN client on my wife's desktop and tried
connecting to the HMC, IT WORKS FINE!

So, connecting to the HMC remotely via browser works on
desktops, NOT laptops?

Does that make anyone think of something that might help?

Tom Garvey

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Jack
Kingsley
Sent: Friday, February 18, 2011 8:37 AM
To: Midrange Systems Technical Discussion
Subject: Re: Can't reach HMC remotely

What version of Java do you have installed on your PC.

You on a different subnet then the other folks possibly.

On Fri, Feb 18, 2011 at 9:07 AM, Thomas Garvey
<tgarvey@xxxxxxxxxx>

wrote:

Here's a tough one...

Just installed new HMC (v7r7 Release 2, service pack 1:
latest
available) and installed new 720. HMC is configured and
managing two systems. Tried reaching HMC remotely and can't
do it from my PC. (We use a VPN to tunnel in remotely).
Thing is, everybody else

CAN!

I've tried IE8, Firefox, disabling Norton firewall, checked
ports used by HMC are open, made sure popups are enabled in
browser, Java is enabled in browser, and even spent an hour
on the phone with IBM support, and they're baffled as well.
I can reach the IBM i, the TS2900 tape (via the browser), I
can ping the

HMC.

I've compared all the Internet options with the other users
and all settings match. Other

users are using Windows XP, like me.

Any ideas?

I've thought of removing Firefox and IE8 and reinstalling IE8
but I don't think Windows allows removing the web browser.

Best Regards,

Thomas Garvey
Corporate Scientist
Unbeaten Path International
630-462-3991
<http://www.unpath.com/> www.unpath.com
<http://www.unbeatenpath.com/compass>

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