Re: SWMA question

Pete -
You haven't had to deal with IBM Software Support in Mumbai yet? ;-)
- sjl


Pete wrote:
Its the "Smarter Planet" that IBM has been talking about... ;-)

They have built no incentive into the process to follow up on a non-response because they financially benefit (that is actually a pretty smart way to generate income....I wonder if Watson came up with it...) . It's no better if you are a BP of IBM and *your* SWMA expires. Up until last year IBM didn't even *send* a notice that your SWMA was up for renewal if you are a BP. It was the BP's responsibility to notify *itself* that it's SWMA was expiring. *EVERY* software vendor I deal with (except IBM) sends out renewals 90, 60, or 30 days before expiration. Every hardware vendor I deal with sends out notices of expiration on warranty coverage (except IBM). When I don't respond, I get dunning phone calls because they want their money.

In your case, Paul, if the primary contact has left the company, IBM should cut the customer some slack. I LOVE IBM support. SWMA renewal bites.....