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Hi Sam,
I don't have any answers for you, but we recently activated a second processor and so far we haven't noticed any impact. I wasn't a part of the decision to get the additional processor, but there must be a way to get some metrics on your system to see if a second processor would provide an ROI. Make sure you're up-to-date on PTFs. We're working on the PTF thing (just about there) and the next step is that there are some reports that can be ran that cost a couple hundred bucks (so I hear).
-Kurt
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