Re: Fix Central's FTP Option Broken?

[Robert Clay <zreclay@xxxxxxxxx>]

Hi, Rich

Wish I had good news for you but I've been in your situation and despite 
many emails and phone calls, it turns out that there isn't a phone 
number to call specifically about Fix Central availability or usability 
issues.

What I DID discover is that if you call the 800 number and open a PMR 
and ask for it to be opened as a "SEV 1" giving the reason that "the 
production site is apparently down", then you get live-transferred to a 
real human (who will not be able to help you at all if they even speak 
passable English) **BUT** you can then say the magic phrase, "Let me 
speak to the Duty Manager, please" and that will get you results.

I can tell you that there is a planned outage tomorrow for Fix Central.  
The main page has a banner that reads

"Notice
There is a planned maintenance outage on Thurs, 24 Apr. 2014 from 2:00 
a.m. to Thurs, 24 Apr. 4:00 a.m. Central Daylight Time (CDT). Some Fix 
Central pages may encounter errors due to some of the translation 
services being off line for maintenance."

...so you need to get your results today.

Additionally, if you do ever get the FTP links in an email, I have found 
that a download accelerator speeds things up drastically.  I use the 
free version of Download Accelerator Plus (DAP) and open 5 connections.  
Even if the download gets interrupted, you can restart it and it will 
pick up the download where it left off. You have to put up with 
advertising but it is worth it in my opinion.  Much faster than any 
other method for me.

Robert
"Contrariwise, if it was so, it might be; and if it were so, it would 
be; but as it isn't, it ain't. That's logic."--Tweedledee
On 04/23/2014 9:45 AM, Rich Loeber wrote:
>     For many reasons, using the FTP option to get PTFs works much better for
>     me.  So, after failing to get any response over the Easter weekend, I
>     tried again late yesterday.  The order when through without a hitch but I
>     never received the notification via email that the PTFs were ready to be
>     picked up.
>
>     Is this really broken?  Or, is it just me?  I got V5R4 PTFs with no
>     problem about a week ago this way.
>
>     I've started a session using the download from a java enabled browser, but
>     it is telling me that the first PTF group I ordered is going to take 21
>     hours and this is just the first of several that I need to order.  If I
>     had the FTP alternative, I could access the PTFs from another site that
>     has a larger pipe and then bring them here on a memory stick.
>
>     Does anyone know if there is a phone number where you can call to at least
>     find out what's going on?
>
>     Rich Loeber - @richloeber
>     Kisco Information Systems
>     [1]http://www.kisco.com
>
>     --------------------------------------------------------------------------
>
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