We were experiencing intermittent card authorization failures, beginning at 23:30 last night through 11:00 am this morning , which in turn caused Curbstone and/or ICOMS credit card interface to fail.
When the issue occurs, we need to stop and recycle both ICOMS and Curbstone to get the system up and running.
Some errors resulted with a "socket closed" within the Curbstone logs, other errors Curbstone simply "hung" with no errors.
Opened log with TSYS, TSYS support stated they were not having any issues
Opened a second log with TSYS, escalated with BOA involved.
Some sort of maintenance was performed with TSYS, details not available.
Did anyone else experience any CC issues with TSYS beginning at 23:30 last night through 11:00 am this morning?
Curbstone - Socket closed
06/26/14 10:45:21 CCFP9020 with MFRTXT equl to 'cket closed' PAGE 1
Txn date Txn time Unique key Process Process Setl Ship Setl User app Curbstone Merch acct Auth Setl
date time date date time status cust# code chnl chnl
20140625 231639 000000002854818 2090 9 - So 00245 00011 777
20140626 065820 000000002854902 2090 9 - So 00245 00011 777
20140626 065901 000000002854903 2090 9 - So 00245 00011 777
20140626 082516 000000002854984 2090 9 - So 00245 00011 777
* * * E N D O F R E P O R T * * *
Thank You
_____
Paul Steinmetz
IBM i Systems Administrator
Pencor Services, Inc.
462 Delaware Ave
Palmerton Pa 18071
610-826-9117 work
610-826-9188 fax
610-349-0913 cell
610-377-6012 home
psteinmetz@xxxxxxxxxx<mailto:psteinmetz@xxxxxxxxxx>
http://www.pencor.com/
midrange.com
