Re: IBM Content Manager for iSeries problem

[Jim Franz <franz9000@xxxxxxxxx>]

for PC Client, we are using IBM Content Manager for iSeries Client for
Windows V5.1 version 5.1.0.14021
Even though the client says 5.1, the version on system is 5.3
I don't know if this client compatible with your version
This is the fixpack site for the client
ftp://public.dhe.ibm.com/as400/products/contentmanager/v530/client/interimAPARlisting.pdf
Several fixes mention fixing pc "freeze".
Jim



On Thu, Aug 7, 2014 at 10:28 AM, Dave DeBoe <DDeBoe@xxxxxxxxxxxxxxx> wrote:

> Hi Jim,
>  The error code we are seeing is FRN6259A,  which according to the IBM
> Content Manager for iSeries Messages and Codes book, this is a problem with
> the communications isolator. The action for this code is to re-boot the pc.
> Which is what we have to do now every time this error comes up. I would
> have to say that the images that are being scanned in via Kofax are good,
> because once the user re-boots the PC, they can view that same document
> using Content Manager. I still keep coming back in my mind that this
> problem has something to do with our firewall changes, but if it were a
> problem with that, then I ask myself, after they re-boot, why can they view
> the same document that they were getting the error before the re boot. It
> seems that by re-booting the pc's, it 'clears' whatever problem there was,
> but only until the next time the pc locks up again later in the day with
> the same error. We are having this error on both Windows 7's and Windows XP
> machines.
>
> Question, the product IBM Content Manager ImagePlus Workstation Program,
> is that a replacement for IBM Content Manager?
>
> Thanks.
>
> Dave DeBoe | Information Technology | Arapahoe County Government | ITIL
> Foundations V3 Certified
> 13101 East Broncos Parkway, Centennial, CO 80112 | p. 720.874.3982 |
> DDeBoe@xxxxxxxxxxxxxxx
>
>
> -----Original Message-----
> From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of
> midrange
> Sent: Wednesday, August 06, 2014 8:24 PM
> To: 'Midrange Systems Technical Discussion'
> Subject: RE: IBM Content Manager for iSeries problem
>
> Dave,
> Our company is still heavily using Content Manager (several Tb's of
> images), and even use Kofax scanning for some of our input,  but we have
> managed to get to V5R3 (5722-VI), which is still a supported version and
> occasionally ptf'd. I think it's the last version before the On Demand
> versions.
> We are at OS V7R1 with no problems with it. The Messages and Codes manual
> http://cp.mcafee.com/d/5fHCN0p3x0edEIn7czDASnPtPqtXEInpjsvdFTKyNtBcsUrjKOMO_txCVJd5BdxdBZdwSwxV2LwHoWJFeLAqCundX7lJ9RYzkPOVJVBDQ_pvW_8IfICzB7HTbFFzDejvpvspVqWtAkRrELYG7DR8OJMddECPhOrLOb2rPUV5xcQsCXCM0qPp0-h1RrA2vZ8wHO-uISgFyO3Kmj78EIzHYIwWrlAx7o4vbDBO5mUm-w0k4f8lYXoWJFeLAqCun1iIA8X0z_bCQmkXCzAS2NF8Qg1EOdCy0iH2vMCq81Loqh-9EwtH4Qgi6fzbW6y1qdi1_GCS6jugIz
> Has no mention of EKDVIDSP but multiple errors for "Invalid item" all
> revolving around a similar issue:  Invalid item or folder value. To be more
> specific, it would help to have the "FRN" error code, like FRN6223A.
> My first guess, not knowing the underlying error code, is that a folder
> has been deleted or damaged and your users only hit is occasionally, and
> have the error.
> 2nd guess is the image itself - and I need to question "nothing has
> changed except the firewall", but consider this:
> Your OS release and ptfs have (hopefully) changed over 13 years.
> Kofax has most likely changed. (see issue #2 below) Windows on the desktop
> changed (every Windows Update, plus anti-virus, software firewalls if used,
> Win 98SE, 2000, XP, Vista,  7, 8 (all with various service packs).
> Are you getting the images from other sources besides Kofax? See issue 2 &
> 3
>
> Where we have had (and resolved) issues is:
> 1. settings in the pc client as to which viewer is called first - our CM
> client has 2 or the viewers and the order can be an issue (see 2 and 3) -
> IBM has several docs online for this issue - and it does represent itself
> as a freezing program 2. tiff compression versions -  there are many tech
> discussions of tiff compressions (many times all the postings we have for
> things not working as expected), working or not working with various
> viewers (same for pdf) 3. color images (similar to issue 2)
>
> We import many images through edi like processes (medical bills), so we
> don't have full control of the creation of the images. We've had to write
> Win code (C# I think) to take tiff images, determine the compression, and
> rewrite them in a compression we can view.
>
> Btw- if you are still using the 3995 Optical jukebox, we just switched to
> Virtual Optical and it works great (once you get the rules down). Content
> Manager sees no difference between real optical and virtual.
>
> Dave, if you need a longer discussion offline, we can do that.
>
> Jim Franz
> Key Risk Insurance