Re: 520 disk failure

I did bring it up to the IBM CE. He thought it was odd as well and checked
logs. I know I will be looking at disk status more regularly. Original
contact person did not include his phone number - sent to local computer
operator. But, that was when we had operators. Now, when IBM calls that
number, it is forwarded to an office 550 miles away, to a group that knows
nothing about the system. Almost as bad as calling a help center and
getting redirected to some location in India. Can't be pleasant for the CE
to call a number and get no useful contact.

John McKee

On Thu, Oct 23, 2014 at 4:27 PM, DrFranken <midrange@xxxxxxxxxxxx> wrote:

NOT to worry. Those two digits simply indicate country of origin. So these
two drives came from different countries. Drives from 21 and 68 are very
popular in that size. For multiple drive failures in the same slot, yes
I've seen that. It is POSSIBLE (not probable) that there is a slot problem
there. If another one fails in that same slot you may want to bring that up
to your maintenance provider to investigate.

As to availability, yes I got lots. :-)

- Larry "DrFranken" Bolhuis

www.frankeni.com
www.iDevCloud.com
www.iInTheCloud.com

On 10/23/2014 5:05 PM, John McKee wrote:

Several mont, that hs ago, I wondered about what would happen if we had a

drive failure (4326). I was reassured that, despite the small size, that
replacements were available.

Last night, a little after 5 PM, a drive did fail.

It has been replaced, and rebuild has completed.

But, I thought it odd that seven drives start with 68 and the failed drive
started with 21. Turns out, from the log, that a previous drive failure
was in the same position.

Is that typical?

Came at a nice point. People above were thinking of dropping maintenance
at end of year. Nice to have a reminder just how worthwhile hardware
maintenance contract can be, without a disasterous system failure. We
recently experienced that on a DEC Alpha system. I wasn't involved with
it, but recovery was not immediately possible.

John McKee

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