Re: IBM software/hardware support renewal details

[Roberto José Etcheverry Romero <yggdrasil.raiker@xxxxxxxxx>]

Paul, you're missing a digit on the first P/N but remember that each part
has P/N, FRU, Option, etc and then you have engineering modifications where
a p/n replaces another. Unfortunately long gone are the days where only the
CCIN was important and no matter the P/N or FRU you knew a 4328 or 6607
disk was that disk (for the second P/N you also have the CCIN 19B3 and the
option 1962, which one do you use to order?)
The weird part is the CE being able to reference the correct part from one
number but not the other

On Tue, Feb 17, 2015 at 10:12 PM, Steinmetz, Paul <PSteinmetz@xxxxxxxxxx>
wrote:

> Ok, entitlement released the call.
> Part on its way, meet CE around midnight.
> Part number was confusing.
> Hardware resources was showing a 74Y440.
> CE needed part number form SST, Service Action log, showed part number
> 74Y4899.
>
> I never ran into this before.
> Two different IBM 7 digit part numbers for the same part.
>
> Why?
>
>
> -----Original Message-----
> From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of
> Steinmetz, Paul
> Sent: Tuesday, February 17, 2015 5:43 PM
> To: 'Midrange Systems Technical Discussion'
> Subject: RE: IBM software/hardware support renewal details
>
> I spoke too soon.
> Even though I received the new entitlements from BP, IBM is currently
> showing us with no maint/support.
> Just had a drive go bad, cannot place a hardware call, call is stuck in
> entitlement.
>
> HELP, HELP, HELP.
>
> Paul
>
> -----Original Message-----
> From: Steinmetz, Paul
> Sent: Friday, February 13, 2015 5:02 PM
> To: 'Midrange Systems Technical Discussion'
> Subject: RE: IBM software/hardware support renewal details
>
> Back on support, BP emailed entitlements today.
> Went through in 2 days.
>
> Paul
>
> -----Original Message-----
> From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of
> Steinmetz, Paul
> Sent: Wednesday, February 11, 2015 10:15 PM
> To: 'Midrange Systems Technical Discussion'
> Subject: RE: IBM software/hardware support renewal details
>
> Thanks Pete and Jim.
>
> This occurred back in 2005 when our maint was scheduled to expire while we
> were in the middle of an 840 to P5 550 migration.
> We had renew the maint on the 840, took almost a month, back in those days.
>
> Paul
>
> -----Original Message-----
> From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of
> Pete Massiello - ML
> Sent: Wednesday, February 11, 2015 10:02 PM
> To: Midrange Systems Technical Discussion
> Subject: RE: IBM software/hardware support renewal details
>
> You should be set when you receive your entitlement via Contracts On-Line
> from your BP.
>
>         Pete
>
> Pete Massiello
> iTech Solutions
> http://www.itechsol.com
> http://www.iInTheCloud.com
>
> Office: 203-744-7854
>
>
>
> -----Original Message-----
> From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of
> Steinmetz, Paul
> Sent: Wednesday, February 11, 2015 3:13 PM
> To: 'Midrange Systems Technical Discussion'
> Subject: IBM software/hardware support renewal details
>
> Our IBM hardware/software service suite expired on 2/6.
> Management finally approved the renewal, BP received it today.
> My entitlements expired for downloads, SNDPTFORD, etc, even though I can
> log in.
>
> Anyone familiar with the specifics on the IBM side?
> What gets disabled, what continues to work?
>
> PMRs?
> Fix Central?
> SNDPTFORD?
> Entitlements?
> Other?
>
> How long does the renewal process take?
>
> Thank You
> _____
> Paul Steinmetz
> IBM i Systems Administrator
>
> Pencor Services, Inc.
> 462 Delaware Ave
> Palmerton Pa 18071
>
> 610-826-9117 work
> 610-826-9188 fax
> 610-349-0913 cell
> 610-377-6012 home
>
> psteinmetz@xxxxxxxxxx
> http://www.pencor.com/
>
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