Re: SNDSMTPEMM command question

Bob,

Thanks for the info. The reason I ask is because I deal with customers
with the same issue and if "it works" they're happy.

Then they run into issues like this. The problem most of the time is that
because you are delivering email directly from your IBM i to the recipient
without a mail router, the recipient's email server is doing a reverse DNS
lookup, not finding anything and not allowing the mail to be delivered.

Does your client use a mail router for their PCs? Most likely (a cloud
email router like Gmail or Office/Outlook, or in house one).

The IBM i is no different and should use the same settings that all the PCs
do in the organization for sending mail. That means mail router, any
authentication (user/password) if required, and SSL/TLS if required.

If you use a mail router in between your IBM i and your recipients, you'll
have better luck as things are set up correctly and the recipients mail
servers won't deny the mail.

Its one customer now, but in the future it could be more. If things are
set up properly then you shouldn't have to worry about the issue at all.

Glad you found MAILTOOL awesome! It still allows more than any other email
client. One of the reasons customers don't use a mail router is because
they require SSL/TLS and/or authentication which is impossible (or nearly)
to set up with the native email on the IBM i.

MAILTOOL has allowed SSL/TLS and authentication for over 10 years, mainly
because we needed it ourselves. And this is at the command, user or system
level. Not just the system level like most IBM email commands.

Feel free to contact me offline if you want help setting things up with the
IBM command or to look things over. Thanks!

Brad
www.bvstools.com

On Thu, Apr 14, 2016 at 1:57 PM, Bob Cagle <bcagle@xxxxxxxxxxx> wrote:

Brad

We do NOT have a router specified in CHGSMTPA. As I said, it is only this
one specific outside customer saying that they aren't receiving. ASAIK,
everyone else is receiving fine. I was able to send a successful test
using SNDSMTPEMM to my personal Gmail account, so I know it's working.

I'm pretty sure it's just the outside customer having trouble with a spam
filter.

And I have used your MAILTOOL in the past - awesome tool.

Thanks
Bob

-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of
Bradley Stone
Sent: Thursday, April 14, 2016 12:57 PM
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxx>
Subject: Re: SNDSMTPEMM command question

Bob,

Check the mail router you have set up for entries getting there to at
least eliminate that part of things. (You do have a mail router set up,
right and specified in CHGSMTPA?)

Make sure the mail router name is a host name, not an IP address or Host
Table Entry name. It should resolve with a PING to the same IP it does on
other machines. Using IP addresses and/or Host Table Names are one of the
biggest reasons email stops working.

We also offer trials of our software MAILTOOL (
www.bvstools.com/mailtool.html) to be used for tracking purposes. It
will make a nice trace for you so you can see all the communications
between your IBM i and your mail router.

Finally, have them check their spam folders just to be sure.

Brad
www.bvstools.com


On Thu, Apr 14, 2016 at 10:44 AM, Bob Cagle <bcagle@xxxxxxxxxxx> wrote:

We send text files from the IFS to several customers every day using
the SNDSMTPEMM command. I have one customer stating that they haven't
received their email for the past month.

Is there a way to confirm that the email was sent from the i, beyond
the completion message 'Send E-mail Successful' shown after processing
the command?

Thanks

Bob Cagle
IT Manager
Lynk

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