Re: Access Client Solutions iACS black screen when moving between monitors

Opened a PMR with IBM. They suggested that I try going back to hybrid
graphics, and set an environment variable java option as shown below. This
seems to have also fixed my issue.


Add a System Environment variable in windows called "_JAVA_OPTIONS"
without the quotes. This is case sensitive.
Assign a value "-Dsun.java2d.d3d=false" without the quotes.

___________________________________
Darren Strong
Dekko





From: Darren Strong <darren@xxxxxxxxx>
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxx>
Date: 01/26/2017 10:24 AM
Subject: Re: Access Client Solutions iACS black screen when moving
between monitors
Sent by: "MIDRANGE-L" <midrange-l-bounces@xxxxxxxxxxxx>



After running with the below work around, I found I was getting display
lag on the built-in monitor. The lag looked like, I would type a letter,
and I couldn't see that I typed it until I typed something else, or
clicked somewhere else to unfocus the window. This wasn't happening if I
moved the window to an externally attached monitor. To resolve this, and
the below issue to 100%, I went into the Lenovo bios and switched graphics

from Hybrid to Discrete. This appears to have resolved all my issues with
ACS.





From: Darren Strong <darren@xxxxxxxxx>
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxx>
Date: 01/25/2017 09:39 AM
Subject: Re: Access Client Solutions iACS black screen when moving
between monitors
Sent by: "MIDRANGE-L" <midrange-l-bounces@xxxxxxxxxxxx>



Things got quite a bit better when we defined the NVIDIA card to be the
default in the NVIDIA control panel. I still saw it fail once, but now
maybe it happens 10% of the time instead of 90%.







From: Darren Strong <darren@xxxxxxxxx>
To: "midrange-l " <midrange-l@xxxxxxxxxxxx>
Date: 01/24/2017 04:17 PM
Subject: Access Client Solutions iACS black screen when moving
between monitors
Sent by: "MIDRANGE-L" <midrange-l-bounces@xxxxxxxxxxxx>



Configuring a new Lenovo laptop. It has an Intel and an nVidia Quadro
2000M graphics card and is sitting on a docking station. If I start ACS on



the built in monitor and move it to one of the external displays, the
screen turns black. It does this for even the Session Manager. No other
applications do this. We've tried downgrading java to 8.111. That appears
to fix the issue temporarily, but then at some point today, the issue
returned. Not even sure whether to blame Lenovo or IBM yet at this
point.Does anyone else have experience with an issue like this, along with



a solution that worked for you?



___________________________________
Darren Strong
Dekko