RE: Two good articles to read

Heh. I remember a CE in the Bay Area who did a temporary fix to a circuit
board on a S/38 with a paper clip and a soldering iron.

Top that, Dr. Larry. :-)

Paul Nelson
Cell 708-670-6978
Office 409-267-4027
nelsonp@xxxxxxxxxxxxx


-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Joe
Pluta
Sent: Thursday, February 02, 2017 10:43 AM
To: Midrange Systems Technical Discussion
Subject: Re: Two good articles to read

Heh.

I remember when I blew up my home machine. (We don't discuss the
incident, although sources inside the organization report that a vacuum
cleaner and inadequate grounding were involved.) Everything went. Ended
up having to get a new "magic serial number" because the front panel
didn't recognize the internals.

This was sometime around the turn of the millenium, and I actually had a
CE in the area. He came into my home office on three different
occasions (once to diagnose and order components, once to install, once
to reconfigure).

I have no idea if that CE is still working, or what would happen today
were I still on maintenance and my home machine went. The last time I
blew up a power supply I installed it myself with parts from DrFranken
and advice from the list. But this thread reminded me of the old days
of IBM service.

< IBM needs to do more personalized contact with actual marketing reps and

SE's.>

Those days are long gone.
Haven't had a call from IBM rep or talked to an IBM SE since the 90's.

IBM reps and SE's, do they even exist anymore?

Paul