Is there a native IBMi command that will do the watching/monitoring ?
Don Brown
From: "Steinmetz, Paul" <PSteinmetz@xxxxxxxxxx>
To: "'Midrange Systems Technical Discussion'"
<midrange-l@xxxxxxxxxxxx>
Date: 13/04/2018 01:44 AM
Subject: RE: Windows drive mapping to IFS; DNS Nope, IP address Yes
Sent by: "MIDRANGE-L" <midrange-l-bounces@xxxxxxxxxxxx>
Create a monitor to check if the writer job(s) are not running, then have
the monitor do the STRPRTWTR.
I'm doing this with our HALCYON L2 monitor.
JOBRUN
Jobs that should be running.
Rule number . . . . . . . . 600 Pencor - Info Print email
writers
Rule type . . . . . . . . . *JOB *ASP, *JOB, *POOL..., F4=Prompt
Job name . . . . . . . . . S PDF_EMAIL S CM_NIGHTLY S CS_NIGHTLY S
CM_CYCLE S CM_DELETE
Action Delay
CONSOLE SYSTEM(*LOCAL) SUBCONS(QSYSOPR) 0
SNDTXT SENDTO(PSIMIS) MSGTXT(&SYSNAME &MSGTXT &MSGHLP &JOBNAME writer NOT
running, auto restarted by HALCYON
COMMAND CMD(STRPRTWTR DEV(&JOBNAME)) 0
Paul
-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of
Paul Nelson
Sent: Thursday, April 12, 2018 11:25 AM
To: 'Midrange Systems Technical Discussion'
Subject: RE: Windows drive mapping to IFS; DNS Nope, IP address Yes
<<Moving the service desk to India sure has saved this company a lot of
money.>>
I see tickets coming from the IT "Support Center" all the time related to
printer issues. I see the time stamps on the chats between India and the
US based users. 9 times out of 10, the chats last just a little longer
than 30 minutes. This is because the ITSC contractor bills in 30 minute
increments.
If an issue runs 31 minutes, the contractor gets to invoice for an hour.
99 times out of 100, STRPRTWTR PRINTER resolves the user's problem.
Paul Nelson
Cell 708-670-6978
Office 409-267-4027
nelsonp@xxxxxxxxxxxxx
-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Dan
Sent: Thursday, April 12, 2018 10:18 AM
To: Midrange Systems Technical Discussion
Subject: Re: Windows drive mapping to IFS; DNS Nope, IP address Yes
This is amazing. I just received an email from our service desk that they
are SENDING ME A NEW LAPTOP to resolve the drive mapping issue. I had not
yet let them know that I had resolved the issue because I wanted to see
how long it would take for them respond with a useful resolution.
Moving the service desk to India sure has saved this company a lot of
money. </s>
- Dan
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