Re: Support tickets

[DrFranken <midrange@xxxxxxxxxxxx>]

Have they update QMGTOOLS yet to support the new format? Without that 
uploading to IBM will be back to PITA.


        - Larry "DrFranken" Bolhuis

www.Frankeni.com
www.iDevCloud.com - Personal Development IBM i timeshare service.
www.iInTheCloud.com - Commercial IBM i Cloud Hosting.

On 4/30/2018 1:41 PM, Rob Berendt wrote:
> They've implemented a new support system over the weekend.
>
> Your case numbers which may have been xxxxx,yyy,zzz  were renumbered to
> TS######### (nine digits).
>
> I got an email saying my case has been updated.
>
> If the update was on the old case (update came in late Friday after work)
> it came with the old number and a link to the case.  When I click on that
> link I get a website with
> Service Request Transition Message
> The product you have selected has been migrated to IBM's new support
> experience. You are being redirected to our updated support site where you
> can open and manage cases, or find self-help information for this product.
> This will have a Continue button to take you to the list of cases on the
> new site.  However, this case was not found.  :-(
>
> If the update came after the web site update it will have a more direct
> link and the new number.  Graphics are nice and all but I don't find
> "Invalid Page" very helpful.
>
> If I get to my list of cases this one did not appear.  I tried the Watson
> search bar.  The results show a big red heading bar with
> You are not authorized to view case TS000###### or you have entered the
> case number incorrectly. Please try again, request access from your
> company administrator, or contact IBM for assistance.
> Request assistance from IBM
>
> The gal called me.  She sounds like she is trying to talk from the other
> side of the globe over two Dixie cups and a string.  She kept dropping
> out.  But, bless her heart, she is trying to find out what is going on
> with this website.
>
> Rob Berendt