Re: Alternative to IBMi hardware maintenance

Did you ever have them replace a drive or something?

In the years we had their HW maintenance on the IBM i, they replaced 2
drives, replaced an LTO tape drive, replaced both internal and external
tape drives, and replaced batteries. No issues.


On Wed, Oct 3, 2018 at 10:24 AM Rob Berendt <rob@xxxxxxxxx> wrote:

Jeff,

Did you ever have them replace a drive or something?
We had a "former IBM CE" go to third party. Not quite a "shoot on site"
picture at the entrance door, but close.


Rob Berendt
--
IBM Certified System Administrator - IBM i 6.1
Group Dekko
Dept 1600
Mail to: 2505 Dekko Drive
Garrett, IN 46738
Ship to: Dock 108
6928N 400E
Kendallville, IN 46755
http://www.dekko.com





From: "Jeff Crosby" <jlcrosby@xxxxxxxxxxxxxxxx>
To: "Midrange Systems Technical Discussion" <midrange-l@xxxxxxxxxxxx>
Date: 10/03/2018 10:09 AM
Subject: Re: Alternative to IBMi hardware maintenance
Sent by: "MIDRANGE-L" <midrange-l-bounces@xxxxxxxxxxxx>



I was fearful when I went from IBM HW maintenance to ServIT. The fear was
for naught as they have performed admirably for many years. They even
kept
2 disk drives on site so if there was ever a disk failure there were
spares
already here.

On Wed, Oct 3, 2018 at 10:04 AM Bob Cagle <bcagle@xxxxxxxxxxx> wrote:

Money. And not sure we'll go the 3rd party route, but the boss asked

for

alternative (cheaper) options.

Thanks

Bob Cagle
IT Manager
Lynk




From: Steve Pitcher

Just curious as to why upgrading to supported hardware isn't an option.



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Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
direct.dilgardfoods.com

The opinions expressed are my own and not necessarily the opinion of my
company. Unless I say so.
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