I've never seen it that bad. Of course, I always open a ticket online. If it's important, I'll call in immediately and reference the case# I just got.
-----Original Message-----
From: Dan [mailto:dan27649@xxxxxxxxx]
Sent: Wednesday, October 03, 2018 9:24 AM
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxx>
Subject: Re: Alternative to IBMi hardware maintenance
I'm not on the admin side of things anymore, so I don't know how much the maintenance "industry" has changed. It's great that ServIT has worked well for the few of you who have responded, but it's possible your locations are blessed with capable, knowledgeable IBM i technicians. I would definitely ask for local references of their other i clients.
On a side note, our admin complained in our daily standup this morning that he called IBM yesterday for service, got dispatched to India, and spent 30 minutes explaining to the rep what an iSeries / Power i was. He spent another 20 minutes on hold before reaching someone in the "consoles"
department, which had nothing to do with why he was calling. This is just the latest in a series of bad support experience with IBM. IBM seems to be working hard to turn our shop into a .NET shop. (Yeah, that's apparently being discussed at the CIO level.) Has IBM support really gotten that bad?
- Dan
On Tue, Oct 2, 2018 at 7:07 AM Jeff Crosby <jlcrosby@xxxxxxxxxxxxxxxx>
wrote:
We used ServIT for several years on our Power 5. No issues. They're
very familiar with ibm i.
midrange.com
