Re: Opening a case with IBM

[B Stone <bvstone@xxxxxxxxx>]

Any I'd ask, why SFTP vs FTPS?  FTPS is much easier to use on the IBM i,
and just as easy as SFTP on other systems from what I've seen.

I mean, I do know SFTP is more "popular"... but that's an appeal to
popularity logical fallacy.  ;)

Bradley V. Stone
www.bvstools.com
MAILTOOL Benefit #7 <https://www.bvstools.com/mailtool.html>: The ability
to completely bypass the IBM SMTP system all together using MAILTOOL Plus
or other Addons.

On Fri, Nov 8, 2019 at 10:03 AM Rob Berendt <rob@xxxxxxxxx> wrote:

> Hmm, ok, I guess I can't pass up on a good 7.1 dig.  But let me keep it
> emotionless and go Spock logical.
> IBM SalesForce case system requires sftp, not ftp.  Even though the menu
> option says ftp.  7.1 doesn't support any secure ciphers, therefore, why
> bother adding Case to the file transfer?
>
> Rob Berendt
> --
> IBM Certified System Administrator - IBM i 6.1
> Group Dekko
> Dept 1600
> Mail to:  2505 Dekko Drive
>           Garrett, IN 46738
> Ship to:  Dock 108
>           6928N 400E
>           Kendallville, IN 46755
> http://www.dekko.com
>
>
> -----Original Message-----
> From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of Rob
> Berendt
> Sent: Friday, November 8, 2019 10:28 AM
> To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxxxxxxxx>
> Subject: RE: Opening a case with IBM
>
> Since Larry already gave the 7.1 dig I'll skip that.
>
> I would never email.  I would sftp them.
>
> https://www.ibm.com/support/pages/how-use-ftp-upload-files-salesforce-support-case
> The problem I have with that site is it doesn't explain how to use SFTP
> from IBM i.  I'm sure there's someone here who is big into that who could
> update that or add it to the midrange wiki.
> What I ended up doing was bringing it down to my PC and then using
> FileZilla.  I did have an issue with FileZilla.  It likes to do a directory
> listing of the target directory and toibm/os400 forbids directory listing.
> FileZilla has a tab for a manual copy I used to get it down.
> Normally I would just use their website directly to attach in cases.
> However this week their website was down as often as it was up and I had to
> resort to other methods to get stuff sent up.
>
> Rob Berendt
> --
> IBM Certified System Administrator - IBM i 6.1
> Group Dekko
> Dept 1600
> Mail to:  2505 Dekko Drive
>           Garrett, IN 46738
> Ship to:  Dock 108
>           6928N 400E
>           Kendallville, IN 46755
> http://www.dekko.com
>
>
> -----Original Message-----
> From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of
> Kelley
> Sent: Friday, November 8, 2019 9:05 AM
> To: midrange-l@xxxxxxxxxxxxxxxxxx
> Subject: Re: Opening a case with IBM
>
> CAUTION: This email originated from outside of the organization. Do not
> click links or open attachments unless you recognize the sender and know
> the content is safe.
>
>
> If you happen to still be on V7R1, QMGTOOLS still uses PMR numbers, it
> has not been updated to case numbers. Found that out while working with
> IBM yesterday. The FTP option, while available, doesn't work with PMR
> numbers so you have to email the results.
>
> Kelley
>
> On 11/8/2019 7:43 AM, Rob Berendt wrote:
> > IDK if I've just been working on so much low level stuff lately but I
> think I am going to attach certain data to every new ticket I open.
> > First, make sure you have a copy of QMGTOOLS on your system, and, that
> it is current.
> >
> https://www.ibm.com/support/pages/mustgather-how-obtain-and-install-qmgtools-and-keep-it-current
> > Verify currency again
> > ADDLIBLE QMGTOOLS
> > GO MG
> > 13. Check IBM for updated QMGTOOLS
> > I had a system so far behind I had to run that twice.  Once to upgrade
> it from V7R2 to V7R4 and again to the current V7R4 version.
> > Collect data.  This collects PTF listings, system status, etc.  Often
> the defaults are good.  Today I also took the vlog option.
> > 1. System Snapshot
> > When it is done you will get a message like
> > Zip file created: /tmp/GDIHQ_SYSSNAP0004.zip
> >
> > Use that file name in
> > 10. FTP data to IBM
> > That may generate a message like
> > Job IBMSDDUU submitted. Check logfile /tmp/ibmsdduu/ibmsdduu.log
> > My machine may differ. I have a hot fix to qmgtools because of an
> earlier thread on this list where qmgtools was screwing up IP addresses on
> audit records.  Their workaround was to submit it to batch.  To see the
> status of that I used
> > dspf '/tmp/ibmsdduu/ibmsdduu.log'
> > When it is done you'll see the following at the bottom:
> > Transfer is complete
> >     transfered : 9,421,651 bytes
> >     speed      : 2617.1 kBytes/sec
> >
> > all transfers are complete - exit program
> >   ************End of Data********************
> >
> > That's probably what this option is for though
> > 11. View FTP to IBM statuses
> >
> > Remember PMR numbers are a thing of the past.  The old xxxxx.yyy.zzz.
> Now it's all case numbers TS#########.  I swear they use 9 digits so that
> TS######### adds up to 11 characters and you can't name work libraries the
> same as the case.  Oh well, for now the first two digits are zeros and I
> just drop the first zero.
> > Rob Berendt
> > --
> > IBM Certified System Administrator - IBM i 6.1
> > Group Dekko
> > Dept 1600
> > Mail to:  2505 Dekko Drive
> >            Garrett, IN 46738
> > Ship to:  Dock 108
> >            6928N 400E
> >            Kendallville, IN 46755
> > http://www.dekko.com
> --
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