Gad,
Can you supply more technical details of the issue, PTF number, etc.
The reason I ask, I've had similar experiences where OS upgrade went smooth, but an interface failed after the upgarde.
This occurred
5.4 to 6.1
6/1 to 7.1
7.1 to 7.3
It was always the same issue, RPC issue, and a PTF was required by IBM to fix the issue.
Paul
-----Original Message-----
From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of Gad Miron
Sent: Tuesday, April 14, 2020 10:17 AM
To: midrange-l@xxxxxxxxxxxxxxxxxx
Subject: Upgrade to 7.4 - a long story with a happy ending
Hear y'all
A tale of a 7.3 -> 7.4 upgrade..
On Apr. 6, taking advantage of a Holiday/Corona (with two SAV21s for good
measure)
We upgraded our Prod machine (9009 41A) from 7.3 to 7.4 . + Cum PTFs It was actually very uneventful and I took another SAV21 and went home.
On the next day though, I've found that an interface used to pull AR data from SBO (Sap Business One) is failing.
This is a simple interface using CLP's RUNSQL (utilizing Raz-Lee's DB-Gate
tool)
to query tables on MS SQL Server 2014.
all queries failed with "The maximum number of stacked diagnostics areas has been exceeded".
needless to say, all these queries worked well on 7.3 .
Now, is it a problem with Raz-lee tool or IBM's ?
(you can guess what each of them said)
Anyway, after a day of debug sessions , Raz-lee's expert concluded it's an IBM issue.
So I phoned IBM's CE (we have ETS service) and he opened a "Case"
I had my doubts but IBM certainly rose to the occasion.
ECUREP requested various logs and then provided a temp PTF that did not solve the problem.
The process then escalated & several persons (European first and then US
based) including developers got into the picture.
What complicated matters was the fact that no hint was found in the joblog and no dump was created.
at this point I received two temp PTF's (created for the issue) to apply so that a dump spool file will be created , and after applying them I finally had a dump !!
This, mind you took several days owing mainly to the timezone differences of working hours.
But, with this dump it took the developers several hours to supply me with a PTF THAT SOLVED THE PROBLEM. (a big sigh of relief) This was on Apr. 11th.
Now,
I dare say that IBM did a commendable job with this case and it is sure reassuring to have IBM on you side.
For years, I tell my colleagues that IBM's support is superb.
This incidence is a good example therof.
Gad
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