Time of day matters not anymore.
Severity level matters not.
Hardware vs software matters not.
You will be put on a call back queue.
They will only record 1/10 of what you tell them.
It's just better to open your cases online.
I used to open them online then call right back in and often got a live transfer to the 'real' people working on the case. It's a rare day indeed when you get a live transfer anymore.
But, support is generally good if you can adapt to this new model.
Rob Berendt
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