Recent GA problems this weekend puts me in complete agreement with you. Given that the product is a key piece of what we do, I wish they provided a next level 24x7 service for a higher price.
Don Burdette
Payroll People
_________________________
Don Burdette
Information Services Manager
Payroll People, Inc.
2152 E Copper Ave Suite 105 | Fresno, CA 93730
P 559.251.9060 | TF 800.272.9765
F 559.251.1431
-----Original Message-----
From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of Rob Berendt
Sent: Sunday, December 10, 2023 12:55 PM
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxxxxxxxx>
Subject: Fortra Support :-(
CAUTION: This email originated from outside the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
I recently upgraded GoAnywhere. I had an issue where they had me do some stuff with GASERVICES/JAVA_FONTS *DTAARA.
A new issue popped up this weekend after applying PTF's. It could not access this data area.
Job . . : GASERVICES User . . : QPGMR Number . . . : 097496
CALL STRTOMCAT
Not authorized to object JAVA_FONTS in GASERVICES type *DTAARA.
Function check. CPF2189 unmonitored by STRTOMCAT at statement 0000002302,
instruction X'0000'.
CPF2189 received by procedure STRTOMCAT. (C D I R)
I tried to call support.
Apparently having to sign over your first born male child in support fees isn't enough. To get them to work on it after hours requires a $375/hr fee.
I refused to submit to this extortion.
I noticed that all the rest of the *DTAARA objects in this library were set to *PUBLIC *CHANGE while this was set to *PUBLIC *EXCLUDE. I changed it to *PUBLIC *CHANGE and took the R to retry the message.
This worked.
I made sure I can still get to my admin part and my user part.
All is good.
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