On 11 Dec 2023, Rob Berendt wrote:

I open a lowly sev 3 ticket. I opened it during normal business hours during the week. And yet I have to beg >for attention from IBM and explain why I am worthy of support and get told this: "Can you please identify >the impact of this issue to your production environment.".
This is a bunch of crap!

Been there, done that.

A player-to-be-named-later at Rochester once told me, "If you want anything resembling true service, put it at severity 1."

Just saying...


________________________________

This electronic mail transmission may contain confidential or privileged information. If you believe that you have received this message in error, please notify the sender by reply transmission and delete the message without copying or disclosing it.

As an Amazon Associate we earn from qualifying purchases.

This thread ...

Follow-Ups:

Follow On AppleNews
Return to Archive home page | Return to MIDRANGE.COM home page

This mailing list archive is Copyright 1997-2024 by midrange.com and David Gibbs as a compilation work. Use of the archive is restricted to research of a business or technical nature. Any other uses are prohibited. Full details are available on our policy page. If you have questions about this, please contact [javascript protected email address].

Operating expenses for this site are earned using the Amazon Associate program and Google Adsense.