Printer issue - Very frustrating

Hi All,

I have a printer that generally will not print, the configuration is below.

Let me provide two scenarios.

Scenario #1.
Report generated to the printer.
Reports are in *PND status.
If I try and ping the IP address of the printer it fails.
End writer / start writer no change (As expected if I can't ping the device)
Turn the printer OFF and back ON.
Reports print.

Scenario #2
Report generated to the printer.
Reports are in *PND status.
If I try and ping the IP address of the printer it fails.
End writer / start writer no change (As expected if I can't ping the device)
Print from Microsoft Word, word doc prints, then reports print.
Ping response is successful.
Note: The printer on the PC where the word doc was printed from is configured to print directly to the printer not via a server.

I collected a communications trace and it just shows no response from the printer.
The trace shows the IBMi send a SYN to the printer, followed by 5 retries then a wait for approximately 1:40 (One minute and forty seconds.
This is repeated until I believe she printed the word document and then the pending print job prints.

The printer and the IBMi are on the same network and subnet and local.

The printer is a 'Ricoh MPC2800 Printer'

Printer Definition
CRTDEVPRT DEVD(PRT03)
DEVCLS(*LAN)
TYPE(3812)
MODEL(1)
LANATTACH(*IP)
PORT(9100)
ATTACH(*DIRECT)
ONLINE(*YES)
FONT(11 *NONE)
FORMFEED(*AUTOCUT)
SEPDRAWER(*FILE)
PRTERRMSG(*INQ)
MSGQ(*CTLD)
ACTTMR(170)
INACTTMR(*SEC15)
LINESPEED(19200)
WORDLEN(8)
PARITY(*NONE)
STOPBITS(1)
TRANSFORM(*YES)
MFRTYPMDL(*HPCOLORLJ)
PPRSRC1(*A4)
PPRSRC2(*A4)
ENVELOPE(*NUMBER10)
ASCII899(*NO)
IMGCFG(*NONE)
CHRID(*SYSVAL)
RMTLOCNAME('172.16.25.201')
SYSDRVPGM(*HPPJLDRV)
TEXT('Ricoh MPC2800 Printer')
PUBLISHINF(*DUPLEX *COLOR *UNKNOWN *UNKNOWN *BLANK (*UNKNOWN))

Any suggestion greatly appreciated.

Thank you

Don