We all get those certain users who seem to generate a lot of CPIB682
User profile ______ disabled for IBM i Support for Windows Network
Neighborhood access.
... at IP address ::ffff:10.x.y.z
You may even hunt down that IP address and make sure that device has been
rebooted since the last time they changed their password.
I'm guessing when they set up the share they set it to "Connect using
different credentials".

They aren't contacting us so I guess this was something which was set up
awhile back and they aren't even using it.

Are there any logs or journals which may show us what shares they may have
consumed in the past?

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