RE: [EXTERNAL] Re: Java process mystery

Thanks for the responses. We finally figured out the problem. The profile that was not working didn’t have a password assigned. Another process that was running under the same profile was also failing, but that process actually put an error message in a log file stating that the profile needed a password. After adding the password, I thought I would test the original process that was failing and sure enough that fixed it.

Dean Eshleman
Software Development Architect, Everence®

P: (574) 533-9515 | TF: (800) 348-7468 | W: everence.com<http://www.everence.com/>
1110 North Main Street, PO Box 483, Goshen, IN 46527

From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of Rob Berendt
Sent: Monday, November 24, 2025 7:46 AM
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxxxxxxxx>
Subject: [EXTERNAL] Re: Java process mystery

This email originated outside of Everence. Do not click links or attachments unless you recognize the sender.

Are both profiles able to do things on the same spool file outside of that
software? For example, DSPSPLF, CPYSPLF, etc?

On Fri, Nov 21, 2025 at 4:05 PM Dean Eshleman via MIDRANGE-L <
midrange-l@xxxxxxxxxxxxxxxxxx<mailto:midrange-l@xxxxxxxxxxxxxxxxxx>> wrote:

Hi,

We have a third party product that uses Java to retrieve data from a spool
file. If I run the process under PROFILEA, it works. If I run it under
PROFILEB, it doesn't. When I say it doesn't work, I mean it is unable
retrieve the data from the spool file. The process doesn't generate any
error messages when it doesn't work. I have checked the audit journal for
AF entries and nothing shows up for PROFILEB. We also have an exit point
solution in place (SafeNet), and there are no errors there either. So far,
the vendor won't tell me what method they are using to retrieve the spool
data. I'm talking to a support person and they don't know the details of
the process either.

Anyone have any ideas where else I could look for possible error messages?

Dean Eshleman
Software Development Architect, Everence(r)

P: (574) 533-9515 | TF: (800) 348-7468 | W: everence.com<
http://www.everence.com/>
1110 North Main Street, PO Box 483, Goshen, IN 46527

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Confidentiality Notice: This information is intended only for the individual or entity named. If you are not the intended recipient, do not use or disclose this information. If you received this e-mail in error, please delete or otherwise destroy it and contact us at (800) 348-7468 so we can take steps to avoid such transmission errors in the future. Thank you.