Re: how do you answer the "My job is too important to follow normal channels for help" statement?

On Thu, 11 Oct 2012 12:56:22 -0500, Gqcy <gmufasa01@xxxxxxxxx> wrote:

we get a phone call, personal visit, or pass in the hall,
the person who needs help. Your company has an established
help procedure, and we are, as a basic requirement of employment
forced to follow it.

The company that I work doesn't have an established help procedure, so
the unofficial help procedure has become "Call Ken", regardless of
whether it's an area that I deal with or not.

I.e. some people persist in calling me with Outlook problems and such,
even though that's not all my responsibility and we have other people
whose responsibility it is.

So rather than trying anymore to help those people, my stock answer
has pretty much become ... "Reboot and try again. If you still have
the problem, call [the two people who are responsible]."

Ken
Opinions expressed are my own and do not necessarily represent the views
of my employer or anyone in their right mind.