RE: [PCTECH] Problem with a new Compaq and 17" flat screen

["Wills, Mike N. (TC)" <MNWills@xxxxxxxxxxxxxx>]

Make sure he has all the latest patches installed. If that doesn't work,
tell him to use Mozilla, that should work.

Mike Wills
Lawson Programmer/Administrator
Taylor Development
Email: mnwills@xxxxxxxxxxxxxx
Direct Line: (507) 386-3187

-----Original Message-----
From: pctech-bounces@xxxxxxxxxxxx [mailto:pctech-bounces@xxxxxxxxxxxx] On
Behalf Of Chuck Lewis
Sent: Monday, January 19, 2004 2:36 PM
To: PC Technical Discussion for iSeries Users
Subject: [PCTECH] Problem with a new Compaq and 17" flat screen

Hi Folks,

 

Had one of the salesman query me just now; he purchased a new Compaq desktop
PC this weekend with a 17" monitor and all was fine. He fired up IE and went
to ESPN's website (so read in more detail about our Colt's mess yesterday.)
and it only showed on about 2/3's of the screen with the right hand side
"missing". So he went to PC World and ZDNET and it was fine on them. Then he
went to Comcast (his cable provider) and it showed even smaller and in the
very middle of the screen.

And here we go with offshore support. He called Compaq tech support and
spoke to 6 different people and said he could basically understand none of
them (accents). This is no knock on our international friends ! He is a
patient person but ended up hanging up on them. As he noted, the sad thing
is, he gives up on tech support and is willing to live with the problem. I
am get him the URL for Compaq's web-based  tech support because I have never
had any problems with them.

So does anyone have any idea what would be causing this behavior ?

Thanks,

Chuck

 

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