RE: Notebook Choices

["Reinardy, James" <jreinardy@xxxxxxxxxxxxxxx>]

We have been using Dell here for the last two years, after trying Compaq
and IBM.  The big thing with the Dells is what support plan you are on.
For laptops, we pay slightly more for their CompleteCare program.  With
that, parts are replaced onsite, no questions asked, regardless of who
is at fault.  For our salespeople, we just coordinate schedules and Dell
will meet them at their hotels if they are on the road.  We had some of
our units on lesser plans and had much more trouble getting the onsite
repairs.

If you pay for depot service, you get depot service. However, they may
not officially send out parts, but you can usually talk them into it.  I
don't think this is any different from the other vendors.

Jim Reinardy
Badger Meter, Inc.
Milwaukee, WI


-----Original Message-----
From: pctech-bounces@xxxxxxxxxxxx [mailto:pctech-bounces@xxxxxxxxxxxx]
On Behalf Of Chuck Lewis
Sent: Tuesday, August 09, 2005 2:19 PM
To: 'PC Technical Discussion for iSeries Users'
Subject: RE: [PCTECH] Notebook Choices

Nope. They wanted the entire unit. And this was a couple of months ago.
The last time he told them to forget it and I ended up figuring out the
problem for him and it had NOTHING to do with the hard drive...

Chuck

-----Original Message-----
From: pctech-bounces@xxxxxxxxxxxx [mailto:pctech-bounces@xxxxxxxxxxxx]
On Behalf Of David Gibbs
Sent: Tuesday, August 09, 2005 1:52 PM
To: PC Technical Discussion for iSeries Users
Subject: Re: [PCTECH] Notebook Choices

Chuck Lewis wrote:
> Dell was better to an extent but any issue was "send it in an we'll 
> replace the hard drive" when it was pretty obvious the problem was 
> with a driver, etc.

"Send it in and we'll replace the hard drive"?  Are you exaggerating
here?  I've had a few drives fail on Dell laptops and they've always
been customer replaceable items.

david

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