RE: Outlook Issue

["John Taylor" <lists@xxxxxxxxxxxxxxxxxxxx>]

Joe, 

> This is the scenario: a user receives an email message in 
> Outlook.  It shows up in his Inbox.  The user replies to the 
> email, and the reply is sent normally, but the original email 
> "disappears".  I'm not sure whether that means it gets moved 
> to the deleted folder, some other folder, or is deleted from 
> the box entirely.  But in any case, it's no longer in the Inbox.

Two things come to mind:

1) This would be the default behaviour if the email message is actually a
special kind of mail message called a "Meeting Request". It can be changed
in Outlook 2003 by:

      - click the "Tools" menu
      - click "Options" 
      - click "Email Options"
      - click "Advanced Email Options"
     
   Towards the bottom of the dialog box, you will see an option to
    "Delete meeting request from inbox when responding". It is checked off
by default.


2) Her inbox may be set to hide all but unread messages:

   In Outlook 2003:
        - click the "View" menu
      - click "Arrange By"
      - click "Current View"
   
   If there is a check mark next to "Unread messages in this folder", that
would be
   your problem. Check of "Message" instead, and all the mail should once
again appear.


Good luck,


John Taylor