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Hi list! I am writing to you because sadly, I cannot call anybody in tech support for this issue because they are not supporting this product anymore, starting Dec/1/2005. My problem is that LiveUpdate blows up at the end of the download and when it starts to apply the subscription (which I think is for the additional year of antivirus protection I bought back in 9/6/2005). This is the log: The following Symantec products and components are installed on your computer. > Common Client Core > IDS Program Updates > LiveUpdate > Norton AntiVirus > Norton AntiVirus Virus Definitions > Norton CleanSweep > Norton Ghost > Norton Password Manager > Norton SystemWorks > Norton Utilities NT > Norton WMI Update > ScriptBlocking > Subscription Services > Symantec Common Driver: SymEvent > Symantec Redirector > Symantec Security Response Submission Software Updates > Symantec Shared Components Initializing... Connecting to liveupdate.symantecliveupdate.com... Downloading catalog file (1 of 29), complete. Opening update list The digital signature found on the catalog file has been signed by Symantec Corporation. Processing update list Opening update list Processing update list Downloading catalog file (2 of 29), product up-to-date. Downloading catalog file (3 of 29), product up-to-date. Downloading catalog file (4 of 29), product up-to-date. Downloading catalog file (5 of 29), product up-to-date. Downloading catalog file (6 of 29), product up-to-date. Downloading catalog file (7 of 29), product up-to-date. Downloading catalog file (8 of 29), product up-to-date. Downloading catalog file (9 of 29), complete. Opening update list The digital signature found on the catalog file has been signed by Symantec Corporation. Processing update list Opening update list Processing update list Downloading catalog file (10 of 29), product up-to-date. Downloading catalog file (11 of 29), product up-to-date. Downloading catalog file (12 of 29), product up-to-date. Downloading catalog file (13 of 29), product up-to-date. Downloading catalog file (14 of 29), complete. Opening update list The digital signature found on the catalog file has been signed by Symantec Corporation. Processing update list Opening update list Processing update list Downloading catalog file (15 of 29), complete. Opening update list The digital signature found on the catalog file has been signed by Symantec Corporation. Processing update list Opening update list Processing update list Downloading catalog file (16 of 29), complete. Opening update list The digital signature found on the catalog file has been signed by Symantec Corporation. Processing update list Opening update list Processing update list Downloading catalog file (17 of 29), product up-to-date. Downloading catalog file (18 of 29), product up-to-date. Downloading catalog file (19 of 29), product up-to-date. Downloading catalog file (20 of 29), complete. Opening update list The digital signature found on the catalog file has been signed by Symantec Corporation. Processing update list Opening update list Processing update list Downloading catalog file (21 of 29), product up-to-date. Downloading catalog file (22 of 29), product up-to-date. Downloading catalog file (23 of 29), complete. Opening update list The digital signature found on the catalog file has been signed by Symantec Corporation. Processing update list Opening update list Processing update list Downloading catalog file (24 of 29), product up-to-date. Downloading catalog file (25 of 29), complete. Opening update list The digital signature found on the catalog file has been signed by Symantec Corporation. Processing update list Opening update list Processing update list Downloading catalog file (26 of 29), product up-to-date. Downloading catalog file (27 of 29), product up-to-date. Downloading catalog file (28 of 29), product up-to-date. Downloading catalog file (29 of 29), product up-to-date. The following updates have been found: > Subscription Services, 1469.5 KB Total Download 1469.5 KB Downloading Subscription Services (1 of 1), complete. Installing Subscription Services (1 of 1), failed. LU1812: A program that was part of this update failed when it ran. This update was not applied. Installation failed, error summary... LU1806: LiveUpdate downloaded all of the updates you requested, but all of them failed to install. Please try to get the updates at a later time. LiveUpdate session is complete. I have uninstalled the whole application and installed it again, allowed their automated support assistant to take care of the issue but is still recommending to reboot the PC and start LiveUpdate again. Well, I have done that dozen of times. I do not think I should get Symantec Norton SystemWorks 2006 because I am fine with the current product and I have antivirus coverage at least until Sept/06. Do you have any recommendations or at least a phone number so I can contact them? Recommendations are appreciated. TIA, Peter Vidal PALL Corporation / SR Programmer Analyst, IT Development Group 10540 Ridge Rd., Ste 203, New Port Richey, FL 34654-5111 http://www.pall.com "Labor to keep alive in your heart that little spark of celestial fire - Conscience." George Washington
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