Re: ZoneLabs technical (non-)support?

[Dan <dan27649@xxxxxxxxx>]

On 7/7/06, qsrvbas@xxxxxxxxxxxx <qsrvbas@xxxxxxxxxxxx> wrote:
> pctech-request@xxxxxxxxxxxx wrote:
> >   1. ZoneLabs technical (non-)support? (Dan)
> >
> >What is this esteemed group's general impression of the technical support
> >offered by ZoneLabs?
>
> Dan:
>
> I've needed ZA support only once, and the forum was sufficient. I've never
> needed to contact their actual technical support group.
>
> The ZA on-line forum is more like the Midrange-L or RPG400-L list than it
> is like calling IBM support. The participants are essentially ZA users who
> help each other. But then, M-L and R-L are free, while actual IBM support
> costs a few bucks. Some ZA people monitor the forum, I suppose; but I'd
> guess they're pretty wary about speaking up. They could be flooded in
> minutes. ZA has a _lot_ of users and probably a lot of customers.
>
> Did you get a support contract from ZA when you purchased? I'm thinking
> that it would need to be relatively expensive compared to the product price.
> The cost of handling a single support call could easily surpass the price of
> the product.
>
> Tom Liotta


Hi Tom,

You *did* see that the "conversation" was with ZoneLabs tech (no-)support,
right?  If it were the forums, I would understand; it seems there are a lot
of people that are "running around like chickens with their heads cut off".
The conversation I posted here was with a (supposedly) ZA tech.

I finally decided to permanently deny this application.  I've never had a
problem with email, always careful about opening any attachments (have to
expect it and know who was sending it), and I use Thunderbird.

And I think I'll switch to Kerio when my ZA sub expires later this year.

- Dan