Re: iNav causing hard reset

[Jeff Crosby <jlcrosby@xxxxxxxxxxxxxxxx>]

   So far no luck with the PMR.

   IBM had me completely reinstall Client Access and update the video driver
   to the latest.  They had me do a Dr Watson trace with I don't think showed
   much.  When the PC crashes it actually powers off instantly.  Same as if
   one pulled the power cord.

   Jeff Crosby wrote:

 There was no screen to capture when it crashed.  The PC powered off.  I
 turned on some Client Access traces, and Windows did a minidump.  I
 opened a PMR explaining the whole thing.  I'll let you know what we come
 up with.

 Lukas Beeler wrote:
  

 On Tue, Apr 15, 2008 at 2:15 PM, Jeff Crosby <jlcrosby@xxxxxxxxxxxxxxxx> wrote:
  
    

  Any ideas?
    
      

 Disable Automatic Reboot on Crash. Then, look at the errors provided
 in the bluescreen. You'll need MSDN docs to resolve the error numbers
 to error messages.

 Using this, you can probably figure out what the cause is - mostly a
 faulty driver. Take a picture of the screen using a camera or enable
 crash capture when using an AMT enabled computer.

  
    

  

 --
 Jeff Crosby
 UniPro Foodservice/Dilgard
 260-422-7531
 Opinions expressed are my own and not necessarily those of my company.  Unless I say so.