Re: DSL from AT&T

["sjl" <sjl_abc@xxxxxxxxxxx>]

Booth wrote:
  I am considering changing to AT&T dsl.
  Any experiences to share?
  Is there a lot of nickel & diming?


Booth -

You didn't mention your current ISP.  Who is it, and what download/upload 
speeds do you currently have?


BTW, I am very disillusioned with AT&T right now.

My parents have spent the last six months trying to get AT&T DSL installed 
at their house in rural Dallas county, and they got one runaraound after 
another.  Every time they called technical support, they were talking to a 
technician in Bangalore who was reading a script.  It was a nightmare, and 
they couldn't get an actual AT&T installer to come to their /house/ to 
troubleshoot the problems.

They were paying for it the whole time, without getting service.  They 
finally got a call from AT&T last week telling them that it should work now, 
and my son got it set up and working.

They are now working on getting a refund for the months paid without DSL 
service...

- sjl