Re: Drobo

[David Gibbs <david@xxxxxxxxxxxx>]

Lukas Beeler wrote:
> I don't get it. Yeah, it may be new for consumer devices,

Exactly ... it's something that consumers are not used to and, at least in my opinion, shouldn't have to deal with.

> but then again most consumer oriented appliances are completely full
> of bugs and work only when they decide they want to.

Maybe in your experience ... my experience has been different.

To my mind, if you buy a device and it doesn't specify a maintenance fee after the initial warranty period, things like firmware updates & software bug fixes should be free.

If a company wants to have a maintenance fee after the initial warranty, they need to make it clear when you purchase it.

Regardless, they need to factor support & maintenance into their business plan from the outset.

> Besides, looking at the comments it looks like the policy was already
> repealed.

That's good.

david