Re: Dell experiences -- PCTECH

Subject: Re: Dell experiences
From: David Gibbs <david@xxxxxxxxxxxx>
Date: Wed, 18 Mar 2009 13:32:09 -0500
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Shannon ODonnell wrote:

Yeah, good point. I've never purchased from their SMB division so I
shouldn't necessarily expect the experiences to be the same I guess.

FWIW: I won't deal with Dell consumer products anymore ... I purchase all systems through SMB.

While the sales experience is not much different, the support experience is radically different. Even when getting support via chat I talk to people who are informed and experienced. Not script readers.

david

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