Re: Spam filtering question

[Jeff Crosby <jlcrosby@xxxxxxxxxxxxxxxx>]

Your point about being more professional with spelling, etc makes sense.

I doubt it will happen though.




On Tue, May 25, 2010 at 2:02 PM, Tom Jedrzejewicz
<tomjedrz@xxxxxxxxxxxxxx> wrote:
> My experience is that messages with poor grammar, incorrect
> capitalization, and lots of abbreviations or spelling errors seem to
> get flagged by Postini and other similar services as spam.  So one
> possible solution (if you are so inclined) is to suggest that these
> sales reps craft their emails with some care .. they are business
> communication after all, not text messages.
>
> Specifically, I expect that  "The American Legion post in Celina is
> going to order 2 cases of P04983 (crmy kid bean salad) for Friday the
> 28th" would **not** have been flagged.  It might be worth a test.
>
> The solution of disabling Postini for the user seems overkill to me.
> I suspect that there is a way that you can adjust the sensitivity or
> change the criteria for certain incoming addresses. Also, if you look
> at the message headers, Postini inserts some headers around the
> scoring.
>
> On another matter ... I infer that the sales reps aren't using
> internal/corporate accounts, because if they were Postini would not
> see their messages.  If that is the case, perhaps the best solution is
> to get them on your email system.
>
> ---------
> Tom Jedrzejewicz
> tomjedrz@xxxxxxxxxxxxxx
>
>
>
> On Tue, May 25, 2010 at 10:37 AM, Jeff Crosby <jlcrosby@xxxxxxxxxxxxxxxx> wrote:
> > All,
> >
> > > From time to time, emails sent from sales reps in the field to one of the
> > buyers gets filtered as spam by Postini.  It happens just often enough to
> > cause a problem here and there.  The quarantined items email is delivered in
> > the morning and that might be too late.  What we have done for the buyers is
> > to disable spam filtering in Postini, allowing the email client to siphon it
> > off locally as spam.  In that case the buyer at least sees it in a timely
> > fashion.
> >
> > Here is an email that got filtered as spam:
> >
> >
> > ***Subject:* legion in celina
> >
> > The legion in celina is going to order 2cs of p04983 crmy kid bean salad for
> > friday the 28th.
> >
> > John Doe
> > Sales Representative
> >
> >
> > I went into Postini and used the message header analyzer.  The results were
> > - hold on now - the message was considered spam.  Well, duh!  I already knew
> > that.  I wanted to know WHY it was considered spam.
> >
> > There was no info as to the 'why'.  All I could figure was "crmy kid" was
> > seen as a problem.  Which means this email may get zinged.  It's an
> > abbreviation for "creamy kidney bean salad".  Does that seem like a
> > possibility?
> >
> > --
> > Jeff Crosby
> > VP Information Systems
> > UniPro FoodService/Dilgard
> > P.O. Box 13369
> > Ft. Wayne, IN 46868-3369
> > 260-422-7531
> > www.dilgardfoods.com
> --
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