Re: AT&T broadband now capped at 5 GB with overage charges of 5 cents per MB

[Jeff Crosby <jlcrosby@xxxxxxxxxxxxxxxx>]

We are on Sprint and it's supposed to be uncapped.


On Tue, Sep 28, 2010 at 8:28 PM, sjl <sjl_abc@xxxxxxxxxxx> wrote:
> =========================================================================================
> IMO, iPhones are to blame for this problem, since they have eaten up all the
> network bandwidth (and I DON'T have one!)
> =========================================================================================
>
> This week I tried connecting to the internet on my laptop while on the road,
> using my AT&T broadband broadband account, and got an indication that my
> account was 'suspended'.  I called AT&T customer service and asked them why
> my account was suspended.  The customer service rep indicated that AT&T had
> changed /all/ broadband accounts to the new 5 GB capped plans back in July,
> and that they indicated such in the billing statement (which I don't get a
> on paper any more).
>
> He also indicated that they sent me a text message.  DOH!  Who /ever/ checks
> SMS messages on their broadband number?  Most people probably don't even
> know that the AT&T Communications Manager has that capability...
>
> Anyway, he indicated that if you had not agreed to the 5-cent-per-MB overage
> charges that they just suspend your account when you reach the 5 GB limit
> during the billing period and then re-enable it again at the beginning of
> the next billing period.
>
> He said that I have basically two options:
>
> 1) I can cancel my account with no termination fees
>  (To which I angrily responded that I would not have to pay any termination
> fees, since I'm beyond the two-year contract for UNLIMITED service...)
>
> OR
>
> 2) Agree to pay the 5-cent-per-MB overage charges and they would resume my
> service.
>
> I am now exploring other providers, but it appears that they are all capped
> now...
>
> Comments?
>
> Regards,
> sjl
>
>
>
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