|
"Software development is not a zero-sum game --- with open source,
everyone wins."
"Sounds to me like the vendor is in a win-win situation here, and the
client is the (money) loser. The vendor releases buggy code, the customer
(your client) pays a contractor (you) to fix it, you tell the vendor how to
fix it, he includes the fix in his next release. Does he pay anyone for
doing his debugging for him? I would think the client deserves some
consideration in that case."
I see what you're saying, but you've missed one crucial aspect here:
the customer wins by having the opportunity to fix bugs. The classic
counterpoint here is Microsoft --- find a bug in Excel, and try to get
it fixed. At least with (say) JDE or SAP, you have the source code to
hand, and if you _can_ find and fix the bug, then it's one less bug
for you to worry about. I speak from experience: I have fixed bugs in
JDE that I would have had to simply grit my teeth and put up with, had
I not the source code.
If closing the source were truly an incentive for the vendor to
release less buggy code, then it would indeed be a powerful argument
for closed source software. Unfortunately, experience dictates that
this does not happen in reality. The least buggy systems on the
market today are open-source --- when was the last time a bug was
found in Emacs?
In short, don't think of the customers as being burdened with the task
of debugging flawed software; rather the customers are empowered to
improve the software as they see fit.
____________
Paul Cunnane
Mattel Interactive
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