Help, printer being held.

["Juan Robledo" <Juan_Robledo@xxxxxxxx>]

Hi group,
I am having a problem with a report being held everytime it reaches an
unknown point.
the following is the message that the operator gets.
Can anyone please help me with this.


                         Additional Message Information
 Message ID . . . . . . :   PQT3630       Severity . . . . . . . :   10
 Message type . . . . . :   Information
 Date sent  . . . . . . :   02/27/02      Time sent  . . . . . . :
14:23:48
 Message . . . . :   Device PRT06 returned negative acknowledgment with
sense
   data.
 Cause . . . . . :   Sense data X'08210100 DE000001 00000000 D6810000
00000000
   00000001' was received from device PRT06.
 Recovery  . . . :   See messages that follow for additional information
about
   the error condition. The data stream manual for your printer contains
more
   information about the sense data.
 Technical description . . . . . . . . :   The internal message identifier
(ID)
   is CNACK101.

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Juan Robledo
Programmer Analyst