RE: Array index nt valid

["Dan Bale" <dbale@xxxxxxxxxxxxx>]

> -----Original Message-----
> From: rpg400-l-bounces@xxxxxxxxxxxx / bill.reger@xxxxxxxxxxxxx
> Sent: Thursday, August 05, 2004 8:37 AM
>
> I'm curious.  How did your scenario escalate from you making it billable
> because it was a client problem, to a war between your company and the
> clients'?  This seems to be a big leap.  I only ask because most clients
> are okay being billed for their mistakes.

Oh my.  I have seen the good and the bad on this.

Without disclosing the names of the accused, I would just say that it has a
lot to do with whether the customer has a one-person programming shop and
s/he reports to a non-IS manager, usually the bean-counter.  Such managers
seem to have a hard time grasping the concept of responsibility when their
people modify the code.

I have never had to fight the "war" between the customer and my management.
My personal opinion would be that Ron's manager dodged his responsibility.

db