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It worries me when I see these kinds of precision expected in what
appears to be fairly large number.
It looks like minutes are being divided by 60 to give fractional hours,
and then the number of calls are being divided by that answer? Would it
make more accuracy to do the math the other way around? Divide the
calls by the big number, and then convert that by dividing by 60? Or
divide in the other direction and give an answer of average minutes/call?
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