Uncaught errors.

["Tom Deskevich" <thomas.l.deskevich@xxxxxxxxxxxxx>]

If I could get one thing through to users, (and I can't) it would be this.
Just because you retuned to where you started from (the calling menu, for
example) does not mean that the job finished normally. I have been doing
support for many years, and you usually have to play 64 questions with them
on the phone to get them to admit there were errors.

I know often they think they caused the problem. It may be that they want to
cover themselves. I often hear from the user "I know this is my fault". And
I sometimes say, "we always assume that".

Tom Deskevich