Fw: Responses to Frequently Asked Questions about IBM WebSphere Portal Server for Multiplatforms May-June 2006

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06/28/2006 07:03 PM

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Subject
Responses to Frequently Asked Questions about IBM WebSphere Portal Server 
for Multiplatforms May-June 2006






This note contains links (URLs) to frequently used technical support 
documents (technotes) which answer frequently asked questions (FAQs) 
regarding IBM WebSphere Portal Server for Multiplatforms, along with 
several new guides to help you drive more value from your software 
licenses and administrate your Portal system more effectively.

You are receiving this notification because you are a WebSphere Portal 
customer, who has called us for technical support in the past 18 months. 
If you do not wish to receive notifications like this one from WebSphere 
Portal Information at IBM, please reply to this email and change the 
Subject field to: unsubscribe <e-mail address>, e.g. unsubscribe 
user@xxxxxxxxxxxxxxx

This list of links will also be added to the "Featured documents for IBM 
WebSphere Portal for Multiplatforms" page (
http://www.ibm.com/support/docview.wss?rs=688&uid=swg27006531), which we 
encourage you to bookmark because we update the collection periodically. 
The Featured documents list also contains links to previously distributed 
FAQ Responses.


New Tutorials & Learning

Title: SW756: IBM WebSphere Portal Version 5.1 Fundamentals
Link: 
http://www.leonline.net/leo/wc4l/home.nsf/Products/SW756?OpenDocument

Title: Education Offerings for IBM Websphere Portal
Also: 
http://www.ibm.com/software/sw-lotus/services/cweeducation.nsf/wdocs/portalofferings



Frequently Used Technotes & Guides:

Title: Recommended fixes and updates for WebSphere Portal version 5.1
(Note the recommendation to run the current WAS fix pack and suggested 
maintenance level of Java SDK).
(Doing so significantly lowers your chance of running into problems)
Link: http://www.ibm.com/support/docview.wss?rs=688&uid=swg27007603

Title: MustGather: Read first for IBM WebSphere Portal
Link: http://www.ibm.com/support/docview.wss?rs=688&uid=swg21236371

Title: WebSphere Portal detailed system requirements
Link: http://www.ibm.com/support/docview.wss?rs=688&uid=swg27007791

Title: Troubleshooting WebSphere Portal, Domino Extended Products, and 
Domino SSO issues
Link: http://www.ibm.com/support/docview.wss?rs=688&uid=swg21158269

Title: Installing WebSphere Portal 5.1.0.x using WebSphere Application 
Server 6.0.2.x
Link: http://www.ibm.com/support/docview.wss?rs=688&uid=swg21233235

Title: Performance issues during portlet search
Link: http://www.ibm.com/support/docview.wss?rs=688&uid=swg24012427

Title: Common Questions for portlet deployment with WebSphere Portal 
Server
Link: http://www.ibm.com/support/docview.wss?rs=688&uid=swg21214015

Title: Portlets that can be uninstalled but still allow Portal to be 
administered through a browser
Link: http://www.ibm.com/support/docview.wss?rs=688&uid=swg21213982

Title: Migration: Migration of WebSphere Application Server from a 
previous version when WebSphere Portal is involved (Flash)
Link: http://www.ibm.com/support/docview.wss?rs=688&uid=swg21237633

Title: Complete manual uninstall of WebSphere Portal Version 5.x on AIX
Link: http://www.ibm.com/support/docview.wss?rs=688&uid=swg21203005

You can use the "Rate This Page" section at the bottom of these documents 
to provide feedback on the effectiveness of this content, or to suggest 
additional helpful content which you have not been able to find on our web 
site. Please mention "FAQ mailing" in the comments field when providing 
feedback. Please send feedback specific to this mailing (other than rating 
the documents linked above) directly to our quality champion, Flemming T 
Christensen, at internet mail: flemc@xxxxxxxxxxx


WebSphere Portal 6.0 preview

Read about the upcoming WebSphere Portal 6.0 release here:

Title: New IBM WebSphere Portal Version 6.0 features take proven portal 
benefits to the next level
Link: 
http://www.ibm.com/software/swnews/swnews.nsf/n/nhan6ndr6x?OpenDocument&Site=lotus


Title: IBM WebSphere Portal Version 6.0 continues to lower the cost of 
deploying next-generation intranet, Internet and extranet applications
Link: 
http://www.ibm.com/software/swnews/swnews.nsf/n/nhan6ndr55?OpenDocument&Site=lotus


Title: IBM WebSphere Portal Version 6.0: The Face of SOA
Link: 
http://www.ibm.com/software/swnews/swnews.nsf/n/nhan6ndr32?OpenDocument&Site=lotus



WebSphere Portlet Factory

The Portlet Factory substantially reduces development time for custom 
portlets and is a very exciting addition to our offerings this year. Learn 
more at the URL below.

Title: IBM WebSphere Portlet Factory V5.12 simplifies the creation and 
deployment of SOA-based portlet applications 
Link: Click here for hotlink

The Portlet Factory helps you both create, customize, deploy and maintain 
custom portlets. You can find the WebSphere Portlet Factory support page 
at the following address:

Title: WebSphere Portlet Factory - Product Support
Link: http://www.ibm.com/software/genservers/portletfactory/support


IBM Support Assistant version 3

The IBM Support Assistant (ISA) is a free cross-product client application 
that increases your capacity for self-help by making it easier to access 
support resources and to manage problems you may be having with IBM 
products. The ISA provides quick access to support related information 
along with serviceability tools for problem determination. You can read 
more about the IBM Support Assistant here:

Title: IBM Support Assistant v3 is available to help you
Link: 
http://www.ibm.com/support/docview.wss?rs=688&uid=swg21235976&loc=en_US&cs=utf-8&lang=en


Title: Software Support - IBM Support Assistant (ISA) Version 3
Link: http://www.ibm.com/software/support/isa/

The key benefits of ISA are:
1. Federated search for self-help information across multiple repositories
2. Access to centralized, Web based, self-help resources
3. Ability to open Electronic Support Requests (ESRs) over the Web 
directly from within ISA, without having to call IBM Technical Support 
first. (Version 3 adds ability to attach data to existing PMRs).
4. Ability to capture configuration data for inclusion in ESR, so you 
don't have to explain or type in this info to a Support Engineer yourself.
5. New capability to run troubleshooting tools, e.g. dump analyzers, which 
we plan to start creating for use with ISA.

Learn more by following the links above.


General self-help resources

Here are some ways that you can access general self-help support 
information for WebSphere Portal on the Web:

1. Register for My Support, which allows you to build a custom portal of 
support information and to subscribe to email notifications for new 
technotes regarding your product:
(This is a great service. Tens of thousands of customers have signed up 
already)
http://www.ibm.com/software/support/einfo.html to learn more.

2. Visit the IBM WebSphere Portal product support page at:
http://www.ibm.com/software/genservers/portal/support/

3. Participate in the user-to-user IBM WebSphere Portal forum at:
http://www.ibm.com/developerworks/forums/dw_forum.jsp?forum=168&cat=9

4. Access IBM WebSphere Portal Product Documentation, Release Notes, White 
Papers, Redbooks, etc at:
http://www.ibm.com/developerworks/views/WebSphere/library.jsp

5. Access the IBM WebSphere Portal DeveloperWorks page for downloads, 
learning resources and more:
http://www.ibm.com/developerworks/websphere/zones/portal/

6. Determine what problems are fixed in each release by viewing the IBM 
WebSphere Portal Fix List database:
http://www.ibm.com/support/docview.wss?rs=688&uid=swg27007592

7. Subscribe to the Lotus Collaborative Portlets support RSS feed:
http://www.ibm.com/software/support/rss/lotus/296.xml?rss=s296&ca=rsslotus
For help with RSS and for links to all the Lotus software RSS feeds, 
including the feed for the Lotus Collaborative Portlets, visit the URL 
above.

Kind regards,

The IBM WebSphere Portal Server team